Igniting Exceptional Service: Transforming Visitor Experiences Through Engaging Front-Line Staff Training

Monday, September 8, 2025

2:30 PM - 3:30 PM US PT

Location: 2018

Explore innovative training methods to empower front-line staff. Learn scalable strategies and proven tools to transform visitor interactions and elevate overall staff wellbeing. This session provides valuable insights for museums of all sizes, demonstrating how to cultivate a culture of excellence in visitor service while prioritizing the well-being of staff.

JB

Jennifer Beaudry

Senior Manager
Science North, Canada
CD

Christie Dentry

Senior Interpretive Services Specialist
Roseville Utility Exploration Center, United States
PC

Pam Chen

Vice President of Business Services and Guest Engagement and Chief Administrative Officer
Griffin Museum of Science and Industry, United States